Global Ecommerce Faces Rising Parcel Return Costs
The responsibility for international small packet return shipping fees follows the principle of "source of responsibility," determined by factors like the reason for return, trade terms, and platform regulations. Buyers, sellers, transportation, customs clearance issues, and Incoterms all influence who bears the cost. Clearly defining responsibility, choosing reliable logistics, preserving evidence, and proactive communication are crucial for resolving disputes. The party at fault, whether due to product defect, incorrect shipment, or other issues, is generally responsible for covering the return shipping expenses.